Acute Adventures ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when you browse our website, request a quote, or book a tour or service. This policy explains what we collect, why, and the choices you have.
We collect information you provide directly to us, such as when you fill in a booking form, request a custom itinerary, or contact us via email, phone or WhatsApp. This may include:
We also automatically collect limited technical information — such as browser type, device, and pages visited — to help us understand how the site is used and to fix issues.
We use the information we collect to plan and confirm your booking, respond to enquiries, send trip-related communications (confirmations, itineraries, payment reminders), and improve our services. We do not use your personal information for automated decision-making that produces legal effects on you.
We share your information only where necessary to deliver your trip — for example, with the camps, lodges, and transport partners involved in your itinerary, or with payment processors to complete a transaction. We do not sell your personal information to third parties.
Our website uses cookies to remember your preferences and understand site usage. You can control or disable cookies through your browser settings; doing so may affect some site functionality, such as saved search filters.
We use reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or loss. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below and we'll respond within a reasonable timeframe.
Our services are intended for adults arranging travel, including travel for children as part of a family booking. We do not knowingly collect personal information directly from children without a parent or guardian's involvement.
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when this policy was last revised.
If you have questions about this policy or how your information is handled, reach us at info@acuteadventures.com or through our contact page.
